Returning Student Enrollment Verification Frequently Asked Questions

• Do I need to verify enrollment for my child every year?
  Yes. All AHISD students currently enrolled in the district will complete the enrollment verification. Parents will have the opportunity to make changes to contacts, phone numbers, medical changes. Parents will also approve media release and student code of conduct.


• My child is in Mini-Mules. Do I need to verify their enrollment?
  Yes. Any student currently enrolled in any grade level or program in AHISD.

• I currently have a student(s) enrolled but need to add a new student. Can I do it all at once?
  Currently we are asking for your help to verify enrollment for your currently enrolled student. If you need to register a new student for next school year, follow the campus guidelines for registration or contact your child’s campus.
  
  
• Should I create an Enrollment Online account? 
  - If you’ve never completed an online Enrollment Verification, you should create an account. This allows you to securely save your work and come back at a later time if necessary. You can use your email address or cell phone number.
  - If you already have an account, you can sign in and complete the form. (You should use the same account to complete forms for multiple children.) We made it easier for you to access your account by adding access from your HAC account. You will be asked to link your Enrollment Online and HAC account by providing some verification questions.
  - Only 1 parent can register the student.  
  
  
• Do I have to answer all the questions?
  Questions marked "Required" are required.
  
  
• I am getting an error when I am trying to Register my student that states Exception: StudentIdentifier: [StudentID] not authorized for user.
  Please contact the campus and have them reset your password for HAC
  
  
• What if I make a mistake?
  If you would like to make a change, select the underlined field or choose “< Prev” to return to a previous page.
  
  
• I’ve completed the form, now what?
  When you have finished entering your information, select “Submit.” This will send all of the information you’ve entered to the school. If you cannot select this button, you will need to make sure that you have answered all required questions. Please make sure that you click on your initials in the upper right corner and select "Save & Sign Out"
  
  
• What if I have more than one student in the district?
  Do I need to do this for each child? Yes, because you’ll need to provide information that is specific for each child. We recommend that you submit one Enrollment Verification and then start another – this will allow you to “snap over” shared family information, which will save you time. 
  
  
• I don’t know what a question is asking.
  You can contact the campus by calling them to ask any general questions about the form or the Enrollment Verification process.
  
  
• Help! I’m having technical difficulties.
  For technical support, visit our PowerSchool Community help center or select “Help” from any form page.
  

  PowerSchool Enrollment (Registration) Support

  • PowerSchool Enrollment (Registration) provides comprehensive support to assist families in accessing and completing online forms. 
  • Families can utilize PowerSchool Enrollment (Registration) Support if they are having difficulty accessing a form, are unable to log in to their account, have forgotten their password, are having technical issues with a form, or if a form has been linked to the wrong user account.
  • PowerSchool Enrollment (Registration) Support, including Chat Support, can be accessed here. 

• I missed the opportunity to verify my child for enrollment for next school year. What do I do now?
  Once the verification window has been closed, you will have to wait till August before you can verify your students enrollment again.


• When do I show my proof of residency?
  We will collect proof of residency during our Residency Verification sometime in July. If you are unable to attend this event, you will be required to show proof of residency at your child’s school during regular business hours prior to the first day of instruction.

• What if I don’t remember my username/password for HAC?
  Click on the Forgot My Username/Password link on the HAC login screen and the system will give you instructions for resetting your user name/password. Contact your child’s campus if you are unsuccessful.

• What browser works best for Enrollment Verification?
  Chrome and Internet Explorer work the best.